Secure Customer Identity and Access Management (CIAM) Solutions

Protect your customers and provide best in class digital experiences with CIAM solutions and software

What is CIAM?

Simply put, Customer Identity and Access Management or CIAM refers to solutions that help organizations securely manage their customers’ digital experiences. Unlike systems that focus on internal employee access (workforce authentication), CIAM solutions securely and seamless authenticate and provide access to your clients, customers or members.

Overview of CIAM Software and Tools

Purpose: Adds an extra layer of security by requiring two or more verification methods, such as a password plus a one-time code.

How MFA works: MFA provides additional protection beyond passwords by requiring multiple factors that reduce the likelihood of fraud, phishing, or hacking. Generally, MFA requires at least two of the following:

1. Something You Know: Your password or a PIN.

2. Something You Have: A unique code sent to your smartphone, an authentication app, or a hardware token.

3. Something You Are: Biometric information, such as a fingerprint or facial recognition.

Purpose: Whereas MFA is focused on increasing security, single sign on (SSO) aims to make secure access more user friendly by allowing users to access multiple applications with a single set of credentials.

How SSO makes the login process easier and more secure:

1. Single Login Step

Customers enter their credentials (usually a username and password) just once to access the SSO portal or the main application. This single authentication process grants them access to all connected apps and services.

2. Secure Token Exchange

After the initial login, the SSO system generates a secure token – a digital proof of identity – verifying that the user has been authenticated. This token is securely passed between the SSO service and each application the user wants to access

3. Automatic Access Across Applications

The secure token tells other connected applications that the user is already authenticated, allowing them to access different apps and services without having to log in again. The customer enjoys a seamless experience while navigating through multiple systems.

4. Centralized Management

Administrators can easily manage access permissions, monitor user activity, and enforce security policies from a single point of control. If a user’s credentials are compromised, they can quickly revoke access across all applications.

Purpose: Passwordless authentication reduces the risks and frustrations associated with passwords—like weak or reused passwords, forgotten credentials, and breaches—while providing a more secure and user-friendly way to access your digital services

How Passwordless Authentication works:

1. Initiating Access

When a customer wants to log in, instead of entering a password, they begin the login process by providing an identifier, such as their email address or phone number.

2. Verification Method

The system sends a secure, one-time code to the customer’s registered email or mobile device, or prompts the user to authenticate with a biometric factor (like a fingerprint or facial recognition) or use a hardware token (like a security key)

3. User Authentication

The customer completes the login by entering the one-time code, confirming the biometric scan, or pressing a button on their hardware token. This step verifies that the person attempting to log in is indeed the authorized user.

4. Secure Access Granted

Once verified, the customer is granted access to the application or service without ever having to remember or type in a password. The process is fast, secure, and convenient.

Purpose: Confirms the identity of customers or applicants during account creation or login to prevent fraud.

How can CIAM help my organization?

CIAM isn’t just about managing user identities—it’s a way to enhance security, simplify user interactions, and maintain compliance. Here’s how CIAM can make a difference for your organization

Enhanced Security and Data Protection

Keep your customers’ data safe with advanced security features like Multi-Factor Authentication (MFA) and identity verification (IDV), protecting against unauthorized access and fraud.

Stay Compliant

Make sure your business complies with regulations like CCPA, GDPR, and PIPEDA while giving customers control over their consent and privacy settings. Add an extra layer of security with ADM data discovery + masking

Smooth Customer Experience (CX)

CIAM makes it easy for customers to register, log in, and access services with Single Sign-On (SSO) for one-click access across platforms. Self-service tools reduce support requests and improve their overall experience.

We Help You Find the Perfect CIAM Solution

Accutive Security provides comprehensive, end-to-end Customer Identity and Access Management (CIAM) solutions. From helping you choose the right CIAM solution to managing it, we guide you through every step

CIAM Solution Selection

We help you choose the best tools (IDV, SSO, MFA, Passwordless) tailored to your needs, offering demos and proof of concepts to save time and cost.

CIAM Implementation

Customized deployment of CIAM solutions aligned with your infrastructure, minimizing disruption.

CIAM Integration

Seamless integration with your apps, CRM, and other systems for a unified digital experience.

CIAM Ongoing Management and Support

Continuous management, security updates, compliance checks, and user support to keep your CIAM optimized.